Customer Service

Contact us:

Email us at or give us a call at 207-899-6925. 8am – 5pm EST Monday – Friday.


 KA ORA processes and ships in-stock items within 2 business days

If your item is out of stock we will contact you via email with a shipping date estimate.


Please check merchandise upon receipt. Returned items must be new, unworn, and undamaged to be eligible for exchange. If you are not satisfied with the bracelets in your order, contact us within 3 business days of receiving your order by phone or to email. All returns must have prior authorization. You will be able to exchange for items of equal value. Shipping and handling charges for returns and exchanges are the buyer’s responsibility and are not refundable. A restocking fee of 10% will be applied to request for exchanges. KA ORA is not responsible for any lost or damage materials that you resend. All custom orders are not returnable.

Email us at