Orders:
KA ORA processes and ships in-stock items within 2 business days. If your item is out of stock you will be contacted via email with a shipping estimate.
Returns:
Please check merchandise upon receipt. Returned items must be new, unworn, and undamaged to be eligible for exchange. If you are not satisfied with the bracelets in your order, contact us within 3 business days of receiving your order by phone or to email. All returns must have prior authorization. You will be able to exchange for items of equal value. Shipping and handling charges for returns and exchanges are the buyer’s responsibility and are not refundable. A restocking fee of 10% will be applied to request for exchanges. KA ORA is not responsible for any lost or damaged materials that you resend. All custom orders are not returnable.
Frequently Asked Questions:
Q: What is the best way to clean a KA ORA bracelet?
A: Use a clean microfiber cloth and either water or silver polish. We’ve found Goddard’s products work the best.
Q: How does shipping work?
A: Standard orders shipping to the U.S. will ship within 2 business days. All shipping timeframes are subject to stock availability and credit card authorization and verification.
Orders over $200 will require a signature for delivery, in addition, USPS holds the right to require a signature for packages they feel cannot be delivered safely.
Q: What is your return policy?
A: Please check merchandise upon receipt. Returned items must be new, unworn, and undamaged to be eligible for exchange. If you are not satisfied with the bracelets in your order, contact us within 3 business days of receiving your order by phone or to email: kaorabracelets@gmail.com. All returns must have prior authorization. You will be able to exchange for items of equal value. Shipping and handling charges for returns and exchanges are the buyer’s responsibility and are not refundable. A restocking fee of 10% will be applied to request for exchanges. KA ORA is not responsible for any lost or damage materials that you resend. All custom orders are not returnable.
Q: Can I make a change to my order?
A: We do our best to process and ship orders quickly. Once the order is placed, unfortunately, we cannot make any changes.
Q: Gifts – Can you exclude receipt from the shipment?
A: We exclude billing/payment information from all packages. Only a packing slip is included, which can be used for returns/exchanges. Please be sure to add your name in gift message at checkout, so the recipient will know it is from you.
Q: Do you charge sales tax?
A: Our company is registered and located in Maine, so we only charge sales tax on orders that ship to a Maine address. Sales tax is automatically calculated by our shopping cart provider based on the recipient’s zip code.
Q: Where is my tracking number?
A: You will receive an email with a tracking link when your order ships. If you haven’t received an email with a tracking number within 2 days of purchase, please check your spam/promotions folder for an email from us.
Q: Where are my orders coming from?
Your bracelets are shipped from Maine.
Q: Do you ship internationally?
A: Yes. You can see the cost and delivery timeframe at checkout. Please make sure that your address is written completely in English. Shipping depends on the country and can take up to 4-5 weeks to arrive.
Q: Do I need to pay customs or import duties?
A: International orders to European countries can potentially incur charges such as customs, duties, VAT, etc, upon their arrival in the destination country. We recommend you contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country if you are concerned about an import duty charge.
Q: Do you make custom bracelets?
A: We accept custom bulk orders. Minimum order requirement for customization is 35 bracelets. If you are interested, email us at kaorabracelets@gmail.com.